Any payment details you enter are accessible only to PayPal/2Checkout (not us), as we are simply notified when the payment has been processed successfully.
Can I get a boxed version and/or CD ?
Sorry, the Thai2English software is only available as a downloadable product. When you make a purchase, you are purchasing a license key that is used to remove the restrictions from the trial version download.
How long after my payment details are processed will I get my license key ?
Your license key is shown to you on the confirmation screen immediately after your payment. In addition, we email it to you as part of your receipt and you can also see it from your order history on the My Account page.
If you're paying by Thai ATM transfer, the license key is emailed as soon as we have confirmation of the payment (almost always within 24 hours).
How many licenses do I need ? Can I install on more computer ?
For personal use you only need to purchase one license key, which can be used for multiple installations. Your license key is for personal use only though, so please don't share your key with others. Provided your key is not shared, the number of installations it can be used for is not limited. License keys that are widely shared or made publicly available may be disabled, and then can't then be use for further installation or for downloading free updates.
For use in commercial or academic instructions, one license key per computer the software is installed on is required. The price per license is reduced on a sliding scale according to the volume bought.
Do I need to be online when I enter the license key ?
Yes, because the license key you entered is then verified by our server. Apart from when entering the license key or upgrading though, the Thai2English software works fully without an internet connection.
How do I upgrade to the latest version ?
You can click the Help > Check For Updates option in the menu bar, which will automatically detect if there are updates available and let you download them if so. You can also manually go to http://www.thai2english.com/downloading/ , which shows the latest updates and what's new.
Do you offer refunds?
We make easily available a trial version of the software, and we'd encourage you to evaluate it so you can be fully sure of what you are getting before making a purchase. Because of that, refunds are generally only offered if you are having unforeseeable problems that prevent you using the software as intended. If that's the case or you are having any problems with our software in general, we'd like to help - please see the contact support page and let us know the details.
I have a different question
Please let us know, and we'll do our best to help.